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Which courier do you use for deliveries?
The courier may vary according to the order destination. The delivery methods are as follows:
ITALY
• Standard delivery: 2-3 working days.
INSIDE THE UE
• Standard delivery: 3-4 working days.
OUTSIDE THE EU
• Standard delivery: 4-5 working days.
What are the delivery costs?
Delivery costs vary according to destination and the quantity of goods purchased and are clearly shown in real time during purchase and in the order summary.
May I cancel an order?
An order can be cancelled before our warehouse has begun the delivery process, of which you will be notified via e-mail. If the order has already been sent you can return goods ordered within 10 working days from the day of receipt.
You can inform us that you want to return goods by:
- telegram
- fax: +39 (0422) 828774
- Contact form
All delivery charges for returned goods are the responsibility of the purchaser. Items returned will not be accepted unless they are intact and in perfect condition, with the original packaging (closed and with delivery seal). Items should be sent to:
DIKE c/o Fercam SPA
Filiale Padova
Via Inghilterra, 10
I-35127 Padova (PD)
Reimbursement for returned articles will be made by bank transfer within 14 days of receiving the returned item. Articles that are incomplete, worn, damaged or dirty due to the customer’s fault will not be reimbursed and will not be eligible for credit to the value of the initial order.
How can I return an order?
Customers have the right to return orders (without giving a reason) within 10 working days of receiving the items.
You can inform us that you want to return goods by:
- telegram
- fax: +39 (0422) 828774
- Contact form
All delivery charges for returned goods are the responsibility of the purchaser. Items returned will not be accepted unless they are intact and in perfect condition, with the original packaging (closed and with delivery seal). Items should be sent to:
DIKE c/o Fercam SPA
Filiale Padova
Via Inghilterra, 10
I-35127 Padova (PD)
The courier will collect the items upon agreement with Dike.
Reimbursement for returned articles will be made by bank transfer within 14 days of receiving the returned item. Articles that are incomplete, worn, damaged or dirty due to the customer’s fault will not be reimbursed and will not be eligible for credit to the value of the initial order.
Can I exchange a product?
You can exchange product by returning it within 10 working days of receiving the items.
You can inform us that you want to return goods by:
- telegram
- fax: +39 (0422) 828774
- Contact form
All delivery charges for returned goods are the responsibility of the purchaser. Items returned will not be accepted unless they are intact and in perfect condition, with the original packaging (closed and with delivery seal). Items should be sent to:
DIKE c/o Fercam SPA
Filiale Padova
Via Inghilterra, 10
I-35127 Padova (PD)
The courier will collect the items upon agreement with Dike.
Once the product has returned to the warehouse and has been inspected and we have ensured that the criteria for returns listed above have been met, we will contact you to inform you of the procedure for replacing the product.